PAYMENT: We accept payment by Visa, Delta, Mastercard, and do not charge your credit cards until your order is ready for despatch. If you prefer to order over the telephone, we can accept payment by any of the above credit/debit cards.We will also accept sterling cheques drawn on UK funds or UK Postal Orders. Cheques and Postal Orders made payable to 'Rival' ,should be sent to arrive within seven days of placing your telephone order.
For on-line credit card payment, our order form is processed on a secure server. Your private data will be encrypted at all times whilst in transit over the Internet. When you go to our order form you should see a solid padlock in your browser status bar which indicates that the encryption is taking place. The information will be accessible only to us and your card details are removed as soon as we confirm your order.
We are not aware of any case of credit card fraud ever having occurred as a result of using a card via this secure server. However, if you would prefer not to use the on-line payment facility, you can e-mail, fax, or just give us a call during opening hours when we will be happy to help with your order or enquiry.
You can call us on 01227 750118 (outside of the UK call +44 1227 750118)
or e-mail us at sales@rivalclothing.co.uk to place your order.
Payment can then be made over the telephone, or sent by post.
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DELIVERY: The following postal charges will be added on automatically when ordering.
Mainland U.K. 1st Class Royal Mail. £3.00 for goods £0-£30, £4.00 for goods £30-£60, £5.00 for goods £60-£100, £5 for goods over the value of £100. All orders are normally processed within one working day.Any orders received after 3pm on Friday will not be processed until the following Monday.
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CONFIRMATION OF YOUR ORDER: After placing your order, you will receive an e-mail ‘pre-confirmation’ of the order with an order ID number. This number allows you to check your order status and should be quoted in any enquiry.
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It is your responsibility to ensure that the credit or debit card, which you are using is your own, that you are over 18 years of age and that sufficient funds are available to pay for the cost of your purchase. If you are in breach of the above, you may also be in breach of the law. We have the right to decline any orders.
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Where applicable, all prices shown include VAT at the current rate. Our VAT registration number is 571 8172 30
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If you are in any way not satisfied with a purchase you can return it , undamaged and with all original packaging within 21 days of receipt or 28 days during the Christmas period, for a full refund of the purchase price or a replacement ,less any postage paid in delivering the goods by us. Any refund will be credited back to the card account of the purchaser. Please return the item to Rival Clothing at the address given on our 'contacts' page, together with a copy of your confirmation e-mail.Carriage charges are non refundable under any circumstances unless the goods are faulty or have been picked and sent wrongly by us.
Exchanges:
We are happy to exchange sizes if they do not fit . We however are unable to cover the postage back to the customer and will therefore need the postage and packing charge to be enclosed with the return plus a note of your request when you send it back to us so we can deal with the problem quickly and efficiently.